Terms and Conditions

New Prime SL

Last Updated: 2026

Welcome to NewPrime.es, operated by New Prime SL, a company registered in Spain. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

Company Information

Company Name: New Prime SL
Operating Region: Spain & European Union
Business Type: Wholesale & Online Sale of Mobile Phones and Accessories
Website: NewPrime.es

These terms apply to all users, customers, and business clients accessing our website.

Eligibility & Use of Website

By using this website, you confirm that:

  • You are legally capable of entering into binding contracts under EU law
  • You are using the website for lawful purposes only
  • All information you provide is accurate and up to date

We reserve the right to refuse service or cancel orders if misuse, fraud, or violation of these terms is suspected.

Products & Descriptions

New Prime SL specializes in:

  • New mobile phones
  • Used and refurbished mobile phones
  • Mobile accessories

We make every effort to ensure that:

  • Product descriptions are accurate
  • Product condition (new, used, refurbished) is clearly stated
  • Images and specifications are representative of the actual product

Minor variations in packaging or appearance may occur and do not constitute a defect.

Pricing & Payments

  • All prices are displayed in EUR (€) unless stated otherwise
  • Prices may include or exclude VAT, depending on the product and customer type
  • Payment processing is handled securely via Shopify and its certified payment providers
  • We do not store or access card or payment details

New Prime SL reserves the right to change prices or correct pricing errors at any time.

Order Processing

  • All orders are processed through Shopify
  • Orders are confirmed once payment is successfully completed
  • We reserve the right to cancel or delay orders due to stock availability, verification issues, or technical errors

Order confirmation does not guarantee shipment if verification is required.

Shipping & Delivery

We currently deliver to:

  • Spain
  • Portugal
  • Italy
  • France

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Customs procedures
  • External factors beyond our control

Risk of loss passes to the customer upon successful delivery.

Returns & Refund Policy (7 Days)

We offer a 7-day return policy under the following conditions:

✔ Accepted Returns

  • Products damaged during delivery
  • Products received with verified manufacturing defects

In such cases, New Prime SL takes full responsibility.

✖ Non-Accepted Returns

  • Damage caused by customer misuse, drops, liquid exposure, or mishandling
  • Products damaged after successful delivery
  • Normal wear and tear

Returned products must be unused (where applicable), complete, and in original condition.

Warranty Policy

  • New products are covered under their respective warranty terms
  • Used and refurbished products come with separate warranty coverage based on condition and category
  • Warranty details are specified on product listings

Warranty does not cover physical damage caused after delivery.

Data Protection & Privacy

We respect your privacy and process only necessary data:

  • Name
  • Email address
  • Shipping address

This data is used solely for order processing and customer support.
We do not sell, share, or use customer data for third-party advertising.

All data handling complies with GDPR and EU data protection laws.

Intellectual Property

All website content, including:

  • Text
  • Images
  • Logos
  • Design elements

is the property of New Prime SL and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

New Prime SL is not liable for:

  • Indirect or consequential losses
  • Business interruption
  • Loss of profit due to misuse of products

Our liability is limited to the purchase price of the product, as permitted by applicable law.

Third-Party Services

Our website may contain links or integrations with third-party services (including Shopify). We are not responsible for the content, policies, or practices of third-party websites.

Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Spain and the European Union. Any disputes shall fall under the jurisdiction of Spanish courts.

Contact Information

For questions regarding these Terms and Conditions, please contact us via the details provided on our website.

© 2026 New Prime SL. All rights reserved.