Shipping Policy

At NewPrime.es, we aim to deliver your order quickly and securely. Please read our shipping policy to understand how we process and deliver your purchases.

We currently ship across Spain, including mainland and Balearic Islands. beside spain we ship in whole europe For outside europe shipping, please contact us before placing an order.

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Standard delivery within Spain: 2–5 business days. Express delivery option may be available at checkout. Delivery times may vary depending on location and courier service.

Shipping costs are calculated at checkout based on order weight, size, and delivery location. Free shipping may be offered on selected promotions or orders above a certain amount.

Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on the courier’s website.

You may also choose free in-store pickup at our location: 📍 Calle Santa Margarida 12, 08001 Barcelona, Spain

If your order arrives damaged, please contact us immediately at 📧 support@newprime.es with photos of the package and product. If your order is lost in transit, we will work with the courier to resolve the issue as quickly as possible.

📍 For shipping inquiries, please contact us: NewPrime.es 📧 support@newprime.es 📍 Calle Santa Margarida 12, 08001 Barcelona, Spain