Terms and Conditions

New Prime SL

Last Updated: 2026

Welcome to NewPrime.es, operated by New Prime SL, a company registered in Spain. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

Eligibility & Use of Website

By using this website, you confirm that:

You are legally capable of entering into binding contracts under EU law
You are using the website for lawful purposes only
All information you provide is accurate and up to date

We reserve the right to refuse service or cancel orders if misuse, fraud, or violation of these terms is suspected.

Products & Descriptions

New Prime SL specializes in:

New mobile phones
Used and refurbished mobile phones
Mobile accessories

We make every effort to ensure that:

Product descriptions are accurate
Product condition (new, used, refurbished) is clearly stated
Images and specifications are representative of the actual product

Minor variations in packaging or appearance may occur and do not constitute a defect.

Pricing & Payments

All prices are displayed in EUR (€) unless stated otherwise
Prices may include or exclude VAT, depending on the product and customer type
Payment processing is handled securely via Shopify and its certified payment providers
We do not store or access card or payment details

New Prime SL reserves the right to change prices or correct pricing errors at any time.

Order Processing

All orders are processed through Shopify
Orders are confirmed once payment is successfully completed
We reserve the right to cancel or delay orders due to stock availability, verification issues, or technical errors

Order confirmation does not guarantee shipment if verification is required.

Shipping & Delivery

We currently deliver to:

Spain
Portugal
Italy
France

Delivery timelines are estimates and may vary due to:

Courier delays
Customs procedures
External factors beyond our control

Risk of loss passes to the customer upon successful delivery.

Returns & Refund Policy (7 Days)

We offer a 7-day return policy under the following conditions:

✔ Accepted Returns

Products damaged during delivery
Products received with verified manufacturing defects

In such cases, New Prime SL takes full responsibility.

✖ Non-Accepted Returns

Damage caused by customer misuse, drops, liquid exposure, or mishandling
Products damaged after successful delivery
Normal wear and tear

Returned products must be unused (where applicable), complete, and in original condition.

Warranty Policy

New products are covered under their respective warranty terms
Used and refurbished products come with separate warranty coverage based on condition and category
Warranty details are specified on product listings

Warranty does not cover physical damage caused after delivery.

Data Protection & Privacy

We respect your privacy and process only necessary data:

Name
Email address
Shipping address

This data is used solely for order processing and customer support.
We do not sell, share, or use customer data for third-party advertising.

All data handling complies with GDPR and EU data protection laws.

Intellectual Property

All website content, including:

Text
Images
Logos
Design elements

is the property of New Prime SL and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

New Prime SL is not liable for:

Indirect or consequential losses
Business interruption
Loss of profit due to misuse of products

Our liability is limited to the purchase price of the product, as permitted by applicable law.

Third-Party Services

Our website may contain links or integrations with third-party services (including Shopify). We are not responsible for the content, policies, or practices of third-party websites.

Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Spain and the European Union. Any disputes shall fall under the jurisdiction of Spanish courts.

Contact Information

For questions regarding these Terms and Conditions, please contact us via the details provided on our website.